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Shipping and Returns

Please note: The shipping information we provide is a guideline only, and has been provided to us by different couriers respectively. We state below which couriers we use with what kind of product, however we reserve the right to use any courier we please without notifying you. If you would like further information on shipping times we would request that you contact the couriers directly using the following contact information:

Royal Mail

Web Address: http://www.royalmail.com/

Telephone: 08457 740 740

DHL

Web Address: http://www.dhl.co.uk/en.html

Telephone: 0844 248 0844

Europa Worldwide

Web Address: www.europa -worldwide.com

Telephone: 020 8311 5000

Once orders have been placed we aim to send out the product within 24-48 hours depending on the weight and size. However if you have any changes to your order this may delay the shipping process.

Tracking

All of our products are sent with a tracking number. It is important to note that not all of these tracking numbers enable you to track the parcel at every stage. Some may only allow you to see the progress of your order periodically.

Combining Multiple Orders

Please note: it is our policy to combine shipments if the same address is provided for multiple orders on the same day, in this case, the more expensive shipping method will be used for the combined shipment. If you do not want your orders to be combined, you must email us before placing the order, as shipments are combined automatically. If you would like a refund for the shipping costs not used in the combined order, it is your responsibility to contact us and request this.

UK Shipping

The shipping information we provide is a guideline only, and has been provided to us by each courier.

Royal Mail

We send all of items under 2KG with Royal Mail 1st Class Recorded. Royal Mail aim to get this to you on the next working day. Depending on your area they will also deliver on Saturdays.

DHL

All products over 2kg that are not machinery are sent via DHL. This is a next working day service.

Europa Worldwide

All machinery is sent out via Europa Worldwide. This is usually a next day service depending on the size and weight. You will be notified of an estimated time of arrival at the time of purchase.

International Shipping

The shipping information we provide is a guideline only, and has been provided to us by each courier.

Royal Mail

We send all of items under 2KG via Royal Mail International Signed for. Delivery times depends on country and region please get in contact to find out a specific time.

DHL

All products over 2kg that are not machinery are sent via DHL. Delivery times depends on country and region please get in contact to find out a specific time.

Europa Worldwide

All machinery is sent out via Europa Worldwide. Delivery times depends on country and region please get in contact to find out a specific time.

Returns Policy

LFA’s aim to give 100% satisfaction to all of our customers. We do know, however, that there may be occasions when you wish to return items. If, for any reason you are unhappy with an item you have received, you may return it within 14 days, un-opened and in its original condition to our address. Upon receipt, we will be happy to give you a full refund, or store credit for the item. Alternatively, you may wish to exchange it for another. Please note that post and packing costs are non-refundable. To return an item, please dispatch it in its original wrapping and accompanied by a note outlining your name, address and reason for return to:

If you do decide that you would like to return your item you will be required to pay the cost of shipping it back to our nearest office. We are more than happy to help with finding the cheapest rates. Just get in contact with our team.

The day that we receive your item back at one of our locations it will be checked by a member of our team and then you will be instantly refunded. This can happen in a number of ways. If you have used Pay Pal or Pay Pal Pro we will refund you through there system. If you have paid by bank wire or cash then we will wire the money back to you. Please make sure that you contact us with your bank details if this is how you would like to be refunded. This way there will be no delays in the process. Please not that while we will send you the payment on the day we receive your item some payment gateways can take a couple of days to process the transaction. If this is the case we will let you know.

LFA Machines Oxford LTD, Unit 4b 26-27 Murdock Road, Bicester, Oxfordshire, OX26 4PP