Shipping and Returns

DHL

All products over 2kg that are not machinery are sent via DHL. Delivery times depends on country and region please get in contact to find out a specific time.

Europa Worldwide

All machinery is sent out via Europa Worldwide. Delivery times depends on country and region please get in contact to find out a specific time.

UPS

Any products in North or South America are generally dispatched via UPS. Shipping times to Canada and Central/South America are approximately 7-10 days.

Non-Refundable Deposit (NRD)

Many of our items require a non-refundable deposit (NRD) to be able to reserve your order for an item, usually while it is in the process of production. The deposit is required as the machines are often built to custom order and will have a number of custom parts (including the tooling) that can not be sold in the event that you no longer want or require the machine.

The NRD amount is 30% for all tablet presses, generic tooling, and custom Firmapress orders. We will often ask for a 50% deposit to start the order but in the event that it is cancelled we will only return 20% to you.

In the case of custom tooling, the NRD is 100%. Tooling that is specifically made for you will logos, images lettering or numbering is impossible to sell to anyone else.

24-hour grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty if it is within 24 hours of placing it. The NRD will be refunded in full within 1-2 business days. If rewards points were applied on the order, they will be returned to the account automatically.

NRDs cannot be transferred if your order is canceled, for any reason.

NRDs cannot be reinstated and used for a different order.

NRDs may be refunded upon cancellation only in the rare case that the item’s delivery date has been delayed by more than 180 days from the original estimated arrival date. Collectors would need to contact us directly to cancel their order and request for their NRD to be refunded.

We hope that you understand. If you have any questions about our NRD's please do get in contact and we will be happy to explain.

Returns Policy

LFA’s aim to give 100% satisfaction to all of our customers. We do know, however, that there may be occasions when you wish to return items. If, for any reason you are unhappy with an item you have received, you may return it within 14 days, un-opened and in its original condition to our address. Upon receipt, we will be happy to give you a full refund, or store credit for the item. Alternatively, you may wish to exchange it for another. Please note that post and packing costs are non-refundable. To return an item, please dispatch it in its original wrapping and accompanied by a note outlining your name, address and reason for return to:

If you do decide that you would like to return your item you will be required to pay the cost of shipping it back to our nearest office. We are more than happy to help with finding the cheapest rates. Just get in contact with our team.

The day that we receive your item back at one of our locations it will be checked by a member of our team and then you will be instantly refunded. This can happen in a number of ways. If you have used Pay Pal or Pay Pal Pro we will refund you through there system. If you have paid by bank wire or cash then we will wire the money back to you. Please make sure that you contact us with your bank details if this is how you would like to be refunded. This way there will be no delays in the process. Please not that while we will send you the payment on the day we receive your item some payment gateways can take a couple of days to process the transaction. If this is the case we will let you know.

LFA Machines Oxford LTD, Unit 4b 26-27 Murdock Road, Bicester, Oxfordshire, OX26 4PP